Tone: Style Differences in Formal, Business, and Informal

Formal:  Reserved for the most formal occasions, including academia products.

Dear Ms.  Jackson,

Enclosed please find the information that was requested during our telephone communication of May 14.  As was mentioned at that time, Smithville Hospital has significantly more doctors of exceptional quality than any other health facility in the state.

As you were also informed, our organization has quite an impressive network of doctors and other health-care professionals with offices located throughout the state.   In the event that you should need a specialist, our professionals will be able to make an appropriate recommendation.

In the event that you have questions or would like additional information, you may certainly contact me during regular business hours.

Regards,

Samuel Brown

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Business:   Business prefers conversational language.

Dear Ms. Jackson,

Here’s the information you requested during our phone conversation on Friday.  As I mentioned, Smithville Hospital has the most number of awarding winning doctors in the state. Additionally, our office has a vast network of doctors and other health-care professionals; we can offer you a referral list in your area.

For more information, their website is www.smithvillehosp.com and you can call me between 9:00am and 5:00pm, Monday through Friday if you would like an emailed list.

Most Sincerely,

Samuel Brown

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Informal:  Used for communication with friends and close associates

Hi Mary,

Just sending along the information you asked for.  Good news is, as I said on Friday, Smithville Hospital has the best doctors in the state.  Check out their website at www.smithvillehosp.com.

Also, a large group of doctors and other health-care professionals are close to you.  If you need a specialist, they can offer you a selection.

Call me if you want to know more.

Sam

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